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Frequently asked questions

Every myHummy emits 5 types of white noise which resemble: a hairdryer, vacuum cleaner, ocean waves, rainfall, and amniotic fluid with heartbeat.

myHummy plays for 60 minutes and then gradually fades out. After that, the models featuring the Sleep Sensor enter a stand-by mode in which the sound comes on again if the baby starts to stir or if there is an increase in the background noise. The sound plays for another 60 minutes and this cycle is repeated for 12 hours. The Sleep Sensor models can also play non-stop for up to 12 hours.

Every myHummy can be washed in a washing machine after removing the sound unit from the zip pocket. myHummy is made of certified materials suitable from birth.

You can try playing YouTube videos of white noise first to see if your little one is receptive to the sounds. Try a few different videos and volumes, for many babies white noise is most effective when played quite loud, up to 50 decibels – this is the maximum volume recommended by many pediatricians. You can also try playing the sound continuously through the night as some babies get startled when the white noise stops – myHummy can play continuously through the night! If you find that your little one is a lover of white noise, then myHummy is a great choice for you!

The age recommendation for myHummy is 0-3 years and we’ve received a lot of positive feedback from parents of older babies. It is never too late to try white noise. In fact, people of all ages use it as a sleep aid. White noise has a lulling effect but also masks other sounds, so babies (and older children as well as adults) are less likely to wake up as a result of noise. You may need to try different sounds and volumes, but it’s definitely worth a go!

It looks like the batteries are depleted. Try inserting new batteries of good quality – we recommend single-use Energizer, Maxell or Varta batteries. If using rechargeable batteries, please make sure they are fully charged and that all batteries have the same charge level. It is also worth checking the expiry date on batteries.Please note: It is extremely important to use good quality batteries to avoid performance issues and having to change them often.

To activate the non-stop mode press the button 3 times quickly. To switch back to the Sleep Sensor mode, turn myHummy off and on again. It reverts back to the Sleep Sensor mode when restarted.

It is extremely important to use good quality batteries to enjoy myHummy at its best. Unfortunately, not all batteries provide the intensity required by our sound modules and sleep sensors.
The use of poor quality batteries can lead to malfunctions or rapid discharge of the batteries. It is crucial not to mix different types of batteries of varius power. Thanks to the feedback from our customers and our own tests, we can recommend following batteries:

  • Energizer
  • Maxell
  • Varta

If you made a mistake in your delivery address, please contact us as soon as possible at hello@myhummy.co.uk (if you are in UK), biuro@szumisie.pl (if you are in Poland), and support@myhummy.com (if you are in the rest of Europe or USA). It will not be possible to change your address if your order has already been dispatched. If you used PayPal to pay for your order, we will not be able to change your address, even if it hasn’t been dispatched yet, and we will advise you to cancel your order and re-order using the correct address.

As long as your myHummy product is in as-good-as-new condition, you can return it for a full refund within a specific timeframe. Nevertheless, depending on where you bought your myHummy product, the return policy differs. Please check out for the corresponding platform to see the revocation conditions.

You are living in Germany, France, Austria, Belgium, the Netherlands, Luxembourg, Italy, Ireland, Finland, Estonia, Latvia, Lithuania and you ordered on:

  • the myHummy shop: please click here to see the return policy.
  • Amazon: please click here to see the return policy.
  • eBay: click here to see the return policy.

You are living in the United Kingdom and you ordered on:

  • the myHummy shop: please click here to see the return policy.
  • Amazon: please click here to see the return policy.

You are living in Poland and you ordered on:

You are living in the USA and you ordered on:

You are living in Czecz Republic: click here, scroll down and click on “Obchodní podmínky” to see the revocation conditions.

You are living in Slovakia: click here, scroll down and click on “Obchodné podmienky” to see the revocation conditions.

You are living in Hungary: click here, scroll down and click on “Feltételek” to see the revocation conditions.

You are living in Denmark: click here to see the revocation conditions.

You are living in Russia: click here to see the revocation conditions.

You are living in Slovenia: click here to see the revocation conditions.

You are living in Sweden: click here to see the revocation conditions.

You are living in Ukraine: please contact the Ukrainian customer support for more information.

  • If you still have some questions, please reach us via Livechat
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